Sales and Loyalty Program Coordinator
Location: Corporate Office
Contact email: jobs@personalityhotels.com
Fax: 415-351-4155

This position provides administrative support to the corporate sales team, with tasks including but not limited to, coordinating meetings and events, assisting sales managers with the implementation of group contracts and more. Additional responsibility will fall in the coordination of ‘Personality Perks Loyalty Program’ implementing initiatives that will build member loyalty including service improvement programs, new marketing collateral, newsletters, focus groups, mystery shopper programs, online/channel initiatives and other retention programs.
The ability to take initiative and effectively communicate at all levels is critical for this position.
This position will report to the Director of Operations (DOO).


Job Duties:
- Support Sales Managers in various administrative functions including but not limited to the creation of Banquet Event Orders (BEO’s), contracts, proposal letters, mass mailers and other administrative functions.
- Support the guest loyalty strategy by assisting in the development and implementation of the service/marketing programs as directed by the President /CEO and/or DOO.
- Maintain and update Guest Ware software for loyalty program.
- Enter and maintain all client data into the Sales Force Database; prospecting on sales leads assigned by each sales manager and from other sources of client information.
- Ability to make and change room reservations in property management system.
- Update and maintain monthly Preferred Rate Agreements (PRA) reports.
- Assist in the planning and coordinating of all meeting functions and client events including catering and room setup requirements.
- Interface and coordinate with hotel Front Desk, Reservations and Accounting on group service delivery, VIP’s, rooming lists, billing, etc. through weekly summary reports.
- Conduct site visits for meeting rooms and guest rooms.
- Prepare and maintain inventory of sales kits and collateral for sales trips/calls.
- Assist in creating and maintaining PRA, FIT and Group contracts.
- Follow up with group clients on due dates and rooming lists, deposits and final payments; greet groups upon arrival, ensure all meeting/catering needs are delivered as promised; email pickup list to groups as needed and more.
- Assist the corporate office with other administrative duties as needed

Job Requirements:
- BS or BA degree preferred
- Minimum 2 years experience in an administrative capacity.
- Hotel and/or sales & marketing experience preferred.
- San Francisco and/or boutique hotel or multi-property experience a plus.
- Proficient in MS Word, Outlook and Powerpoint a must.
- Knowledge of SalesForce database application a plus
- Ability to deliver a very high level of customer service, build relationships
- All candidates will have flexible work schedule as some evenings and weekends will be required.

Benefits:
Medical, Dental, 401K plan, Employee Assistance Program, Group Life Insurance and LTD.

Personality Hotels
Corporate Office
440 Geary Street
San Francisco, CA 94102
415.202.8700