Front Office Manager
Location: Hotel Frank
Contact email: jobs@personalityhotels.com
Fax: 415-351-4155
Job Summary:
Personality Hotels, a popular and well established boutique hotel group in Union Square seeks a dynamic Front Office Manager to play a lead role in our newest hotel.
This position is primarily responsible for all duties of the front office operation, including management of the front desk, bell and concierge staff, training and employee development, delivery of quality customer service and resolution of guest issues.
This role is pivotal in maintaining and coordinating communication between the Front Desk, Housekeeping and General Manager.
The Front Office Manager should possess strong communication skills, a clear understanding of guest service in a luxury environment and demonstrate leadership abilities.
Key Responsibilities:
- Direct and control the activities of the Front Office, Guest Services and ensure adherence to Personality Hotels’ standards, policies and procedures.
- Supervise reception personnel to ensure guests receive warm attention and personal recognition, as well as achieve optimum occupancy and average room rate for purpose of maximizing revenue.
- Ensure that all personnel are kept well informed of department objectives.
- Support and participate in all hotel programs, policies and procedures with special emphasis on daily training and orientation of new employees.
- Ensure the proper image is being maintained by all staff members with respect to grooming and uniform standards.
- Display fair treatment with respect to disciplinary actions and provide supportive documentations.
- Ensure that qualified personnel are selected hired and trained in all areas of responsibility.
- Prepare all necessary department schedules and control room inventory to maximize occupancy, rates and revenue. Keep all departments notified of any fluctuations in business levels, special guests, groups, etc.
- Monitor and analyze the Front Office payroll to ensure maximum effectiveness towards guests services while realizing full profit potential.
- Establish and maintain close working relationships and communication with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Develop relationships with clients, track and recognize return guests, group contacts etc. to provide maximum personalized guest service.
- Display a high degree of professionalism and integrity as befitting a member of management.
- Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
- Respond properly and take a supervisory role in any hotel emergency or safety situation. Ensure the proper control and training of said emergency procedures to the Rooms Division.
- Oversee all property operations in the General Manager’s absence
- Manage all other administrative duties as specified by the Company.
Job Requirements:
- College degree or equivalent experience.
- Minimum five years hotel experience in the Rooms Division. 2 years experience in a Front Desk supervisor level is required.
- Demonstrated supervisor skills; good judgment and common sense.
- Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.
- Ability to work with a diverse clientele and employee base is critical
- Experience in a union environment is preferred
Apply in Person: Personality Hotels, 440 Geary Street, San Francisco, 94102 or email resume to: jobs@personalityhotels.com
Benefits: Medical, Dental, 401K plan, Employee Assistance Program, Group Life Insurance and LTD.
Personality Hotels
Corporate Office
440 Geary Street
San Francisco, CA 94102
415.202.8700
